FAQ
How do I place an order? Visit our store, select the product you want, click "Add to Cart" or "Buy Now," and complete your payment through our secure payment system.
Do you have a physical store? No. We sell exclusively online to guarantee the best prices and the widest selection.
Where do the products come from? Your order ships directly from our production partners outside the United States. We do not operate a warehouse in the U.S. — shipping straight from the source is exactly what keeps our prices low.
How long does delivery take? Processing takes 1 to 2 business days. Estimated delivery is between 10 and 20 business days. You'll receive a tracking code by email once your order ships.
Will I pay customs or import fees? No. All duties, tariffs and import fees are already included in the price you pay at checkout — we ship DDP (Delivered Duty Paid). You will never be asked to pay the carrier anything on delivery. If a carrier ever asks you for a payment, do not pay it — contact supporter@epicaxi.com first and we will resolve it.
What payment methods do you accept? We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay or Google Pay may also be available on supported devices.
Can I change my order or address? We can only edit or cancel an order before it is dispatched, which is usually within 12 hours of purchase. Contact supporter@epicaxi.com immediately if you need to make changes. Once shipped, no changes can be made.
What is your return policy? If your order arrives damaged, defective or wrong, email supporter@epicaxi.com within 48 hours of delivery. If the item worked at first and then failed, you have up to 30 days from delivery. Send your order number, a clear photo of the problem, a short video showing it, and a photo of the shipping label, and we ship a free replacement or issue store credit for the full amount you paid — your choice. Nothing ever goes back in the mail and you keep the original item. We do not accept returns for change of mind.
What if my delivery is late? First, check your tracking status. If 25 business days have passed since dispatch, or your tracking has shown no movement for 15 days, email supporter@epicaxi.com and we will either ship your order again or return your money in full — whichever you prefer.