Shipping policy
Shipping Policy
The two things most people want to know: (1) delivery takes 10 to 20 business days because your order ships from outside the United States, and (2) shipping and all import duties are already included in the price — there is nothing extra to pay, at checkout or on delivery. Details below.
Where we ship from
Epicaxi is operated from Brazil. Orders are shipped directly from our production partners, which are located outside the United States. We do not operate a warehouse in the United States. Shipping directly from the source is how we keep our prices well below U.S. retail. The trade-off is time, and we would rather be upfront about it than surprise you after you pay.
Shipping cost
- Free shipping on every order to the United States, with no minimum and no matter how many items you buy.
We currently ship to the United States only.
Processing and delivery time
- Processing: 1 to 2 business days after payment is confirmed.
- Delivery: 10 to 20 business days after processing.
This is our normal timeframe, not a worst case. Delivery estimates are not guaranteed and can be affected by customs inspection, weather and carrier delays. If you need an item within a few days, please buy it locally instead.
Import duties, tariffs and customs fees
All duties, tariffs and customs fees are already included in the price you pay at checkout. Every parcel ships DDP (Delivered Duty Paid), which means the import charges are settled before your package leaves our partner's facility.
- You will never be asked to pay the carrier anything on delivery.
- There is no separate customs bill, brokerage fee or handling fee for you to settle.
- The price you see at checkout is the final price.
If a carrier ever contacts you asking for a payment before delivery, do not pay it. Email supporter@epicaxi.com first and we will resolve it directly with the carrier.
Order tracking
Once your order ships you will receive a tracking number by email. International parcels can take 3 to 5 days after dispatch before tracking starts to update. This is normal and does not mean anything is wrong.
Split shipments
If you order more than one item, your order may arrive in separate packages, each with its own tracking number. You are never charged extra for this.
Lost or delayed packages
If your order has not arrived within 25 business days of dispatch, email supporter@epicaxi.com with your order number. We will either locate it, send it again, or refund it in full — your choice. You will not be left holding the problem.
Address accuracy
Please check your shipping address carefully at checkout. We cannot be responsible for orders delayed or lost because of an incorrect or incomplete address. If you spot a mistake, email us within 12 hours of ordering and we will fix it before dispatch. If a parcel is returned to sender because the address was wrong, we will resend it once at no cost to you.
Questions: supporter@epicaxi.com · Monday to Friday, 9 AM to 6 PM Eastern Time · we reply within 1 business day.
Epicaxi · Cuiabá, Mato Grosso, Brazil