Shipping policy
Shipping Policy
The two things most people want to know: (1) delivery takes 10 to 20 business days because your order ships from outside the United States, and (2) U.S. import duties are not included in what you pay us and the carrier may bill you for them before delivery. Details below.
Where we ship from
Epicaxi is operated from Brazil. Orders are shipped directly from our production partners, which are located outside the United States. We do not operate a warehouse in the United States. Shipping directly from the source is how we keep our prices well below U.S. retail. The trade-off is time, and we would rather be upfront about it than surprise you after you pay.
Shipping cost
- Standard shipping to the United States: $6.95 flat per order, no matter how many items you buy.
- Free for active Epicaxi Club members, on every order, with no minimum.
We currently ship to the United States only.
Processing and delivery time
- Processing: 1 to 2 business days after payment is confirmed.
- Delivery: 10 to 20 business days after processing.
This is our normal timeframe, not a worst case. Delivery estimates are not guaranteed and can be affected by customs inspection, weather and carrier delays. If you need an item within a few days, please buy it locally instead.
Import duties, tariffs and customs fees
The United States has ended the $800 duty-free (de minimis) exemption for imported parcels. As a result, shipments arriving from outside the United States may be subject to import duties, tariffs and customs processing fees.
- These charges are not included in the price shown at checkout.
- They are not collected by Epicaxi and not paid to Epicaxi.
- They are assessed by U.S. Customs and Border Protection and are normally billed to you by the carrier before delivery.
- The amount depends on the product category and the declared value of your parcel.
- You are responsible for paying these charges.
If you refuse a parcel because of import charges, we will refund the price of the product once the parcel is returned to the sender. Shipping costs already incurred are not refundable.
Order tracking
Once your order ships you will receive a tracking number by email. International parcels can take several days after dispatch before tracking starts to update. This is normal and does not mean anything is wrong.
Lost or delayed packages
If your order has not arrived within 25 business days, email supporter@epicaxi.com with your order number and we will either locate it, replace it, or refund it. You will not be left holding the problem.
Address accuracy
Please check your shipping address carefully at checkout. We cannot be responsible for orders delayed or lost because of an incorrect or incomplete address. If you spot a mistake, email us within 12 hours of ordering and we will fix it before dispatch.
Questions: supporter@epicaxi.com · Monday to Friday, 9 AM to 6 PM Eastern Time · we reply within 1 business day.
Epicaxi · Cuiabá, Mato Grosso, Brazil