Membership Terms
Last updated: August 2, 2026
Read this first: the Epicaxi Club is a one-time purchase.
It does not renew automatically. We do not keep your card on file for future charges. We will never bill you again unless you choose to buy a membership again yourself. When your access period ends, it simply expires and nothing is charged.
1. What the membership is
Epicaxi Club is prepaid access to member pricing, free shipping and store credit on purchases you make at epicaxi.com. It is not a product subscription and it is not a recurring service — no products are shipped automatically and no payments repeat. You choose what you buy and when.
2. No automatic renewal — how it actually works
- You pay once, for a fixed access period.
- Your membership does not renew automatically.
- We do not store your payment method for future charges. There is no recurring authorization of any kind.
- When your access period ends, your member benefits stop and your membership expires. Nothing is charged. You do not need to cancel anything, call anyone, or send any email.
- If you want to continue as a member, you buy a membership again yourself, whenever you choose. There is no penalty for letting it lapse and no requirement to come back.
- We may send you one courtesy email shortly before your access ends, letting you know. That email is information, not a charge. Ignoring it costs you nothing.
3. Plans, price and access period
- CLUB — $19.90, paid once — 30 days of access. 15% member discount, 5% store credit.
- PRO — $44.70, paid once — 90 days of access. 25% member discount, 10% store credit, extended 90-day warranty.
- ELITE — $118.80, paid once — 365 days of access. 35% member discount, 15% store credit, extended 90-day warranty, free returns, 7-day early access, and access to the wholesale catalog.
All prices are in US dollars. Access begins on the day your payment is confirmed and ends at 11:59 PM Eastern Time on the last day of the period.
4. The membership fee is non-refundable — please read before you buy
The Epicaxi Club membership is a final sale. Once purchased, the membership fee is not refundable.
The reason is simple: your discount, your free shipping and your store credit are live from the moment your access begins. There is no trial period to evaluate, because the benefit is delivered immediately and in full.
So please check before you buy: the plan, the exact price, the length of access and everything included are all shown on the plan page and in section 3 above. If anything is unclear, email supporter@epicaxi.com and ask us before you purchase — we would much rather answer a question than sell you the wrong plan.
If something genuinely went wrong — a duplicate charge, a payment you do not recognise, or you clearly bought the wrong plan by accident — email us within 48 hours and we will look at it and put it right. That is not a refund policy; it is us fixing a mistake.
This does not affect the products you buy. Every physical product you order from Epicaxi is still covered by our 30-day money-back guarantee, member or not. If an item arrives damaged, defective or wrong, we replace it or refund it and you do not have to ship anything back. See our Refund Policy.
5. Member discount
Your discount applies automatically at checkout to the current price of eligible items while your membership is active. It does not stack with other coupon codes — you always pay the lower of the two. Gift cards, membership fees and clearance items marked Final Sale are excluded.
6. Store credit (cash back)
Store credit is reviewed and released after the return window on your order closes. Each credit is approved by our team before it is added to your balance, so please allow a few business days after that window before it appears. Credit is calculated on the amount you actually paid, excluding shipping and taxes.
Credit can only be used at epicaxi.com, has no cash value, and cannot be transferred or withdrawn. It does not expire while your membership is active. Once your membership expires, any unused credit remains available for 90 days and then expires. If an order is refunded, any credit issued for that order is removed from your balance.
7. Wholesale catalog (Elite only)
Elite members may purchase from the wholesale catalog at wholesale prices on orders of 5 or more units of the same item. Wholesale purchases are intended for resale and are sold as-is: wholesale orders are final sale and are not covered by the 30-day product guarantee, although manufacturing defects are still replaced. You may not resell Epicaxi products on Amazon, eBay, Walmart Marketplace, TikTok Shop or any marketplace where Epicaxi sells, using Epicaxi product photography or listing copy. You are responsible for your own taxes, licenses and customer service. Wholesale access ends when your Elite membership expires.
8. Shipping, delivery time and import charges — please read before you order
Where your order ships from. Epicaxi is operated from Brazil and your order is shipped directly from our production partners, which are located outside the United States. We do not operate a warehouse in the United States.
Delivery time. Standard delivery is 10 to 20 business days after your order is processed. This is the normal timeframe, not a worst case. If you need an item within a few days, please buy it locally instead — we would rather tell you now than have you find out after you pay.
Shipping cost. Standard shipping to the United States is a flat $6.95 per order. Shipping is free for active Epicaxi Club members.
Import duties and customs fees — not included in the price you pay us. The United States has ended the $800 duty-free (de minimis) exemption for imported parcels. This means shipments arriving from outside the United States may be subject to import duties, tariffs and customs processing fees. These charges are not included in the price shown at checkout, are not collected by Epicaxi, and are not paid to Epicaxi. They are assessed by U.S. Customs and are normally billed to you by the carrier before delivery. The amount depends on the product category and its declared value. You are responsible for these charges.
If you refuse a parcel because of import charges, we will refund the price of the product once the parcel is returned to the sender, but shipping costs already incurred are not refundable.
9. Changes to plans or benefits
We may change the price or the benefits of future memberships at any time. Any change applies only to memberships purchased after the change. It never affects access you have already paid for — the terms you bought are the terms you keep, for the full period.
10. One membership per person
A membership is for one person or one household. Member pricing, store credit and wholesale access may not be shared, resold or transferred. If we find a membership being used for organised resale of member pricing to third parties, we may end it and refund the unused portion of the fee.
11. Governing law and disputes
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, except where the mandatory consumer-protection law of your home state gives you greater rights — in that case, those rights apply and nothing in these terms limits them.
Let us fix it first. If something goes wrong, email supporter@epicaxi.com and give us 30 days to make it right. Almost every problem is solved this way, and it is faster for you than any formal process.
Nothing in these terms limits your right to file a complaint with a government consumer-protection agency, or your right to bring an individual claim in small claims court.
12. Contact
Epicaxi
Email: supporter@epicaxi.com
Support hours: Monday to Friday, 9 AM – 6 PM Eastern Time
We reply to every message within 1 business day.
Business location: Cuiabá, Mato Grosso, Brazil